Assets Management

Why can’t I see my assets after I imported the wallet?

If the asset is not shown on the assets page, please check if you have added the chain in your ONT ID wallet and the token to the assets page.

Guides:

https://ontology-1.gitbook.io/onto/guides/wallet-management/add-chain-wallet-in-ont-id-wallet

https://ontology-1.gitbook.io/onto/guides/assets/adding-and-submitting-new-token-type

How to add a token to the assets page?

Add the wallet of the chain where that asset is on, and then search and add that asset:

Add Chain Wallet in ONT ID WalletAdding and Submitting Tokens

I don’t know which token to choose from the search results, or the search results don’t have what I want. What do I do?

Please notice the icon picture of the token from the search results and identify the chain differences. If you can’t find the token from your wanted chain, please make sure you have added the chain before.

Why did my transaction fail? What does "insufficient fee/gas fee" mean? What is a fee/gas fee?

If your transaction failed, please check if you have enough balance in your wallet to pay for transaction fees. If you don’t have enough balance, transaction failures occur. Most on-chain transactions require a certain amount of fees. Different chains require different tokens to pay for the fees. Please check your fee balance before you transact.

Why didn’t I receive my transactions? Why can’t I find my transacted BTC?

If the token is not shown on the assets page, please check if you have added the chain in your ONT ID wallet and the token to the assets page.

Guides:

https://ontology-1.gitbook.io/onto/guides/wallet-management/add-chain-wallet-in-ont-id-wallet

https://ontology-1.gitbook.io/onto/guides/assets/adding-and-submitting-new-token-type

If the amount of the token is not updated, please refresh the asset page.

ONTO updates the BTC balance at UTC +6 every day.

Why does an error of "wrong address" occur when I send ONT or ONG to the exchange? Which network should I choose?

The network should be the same as the blockchain that your sending address is on. If your sending address is on Ontology, where the address starts with A, then choose "Ontology" as the network. If your sending address is on Binance Smart Chain, where the address starts with 0x, then choose "Binance Smart Chain (BEP20)" as the network.